Terms and Conditions

Registration

To register your child at the nursery a non refundable fee of £30 is required to secure a booking. This does not guarantee that a place will be available. The registration fee will be returned if the nursery cannot offer the place on the schedule and date required.

(Please note a Registration Fee is not applicable for those children attending grant funded sessions only).

Minimum Booking

The minimum number of sessions your child can be booked into the Nursery for is 4 sessions per week. One session equals either a morning or afternoon half day session.

(Please note the Minimum Booking rule is not applicable to grant funded sessions).

Nursery Fees and Charges

The nursery year runs from September 1st to August 31st. The nursery closes for one week at Christmas and all other Bank Holidays.

Nursery fees are calculated from actual booked attendance, based on the fee structure for each Nursery.

The fees payable by the parent/guardian are calculated by taking the child’s weekly attendance fee, multiplying the same by 50, being the number of chargeable weeks per annum, and dividing by 12 to give a monthly payment which is payable monthly in advance, on the first day of each month (the due date) by either Direct Debit or voucher.

Additional sessions purchased, over and above normal booked sessions, will be charged monthly in addition to the equal monthly amounts. Unused booked sessions are not refundable.

No refund will be given in the event of the Child’s absence due to illness, holiday or for any other reason. This is because the Nursery has to reserve a place for the child with appropriate staffing in advance. Any extended absence through sickness will be charged at the discretion of the Nursery Manager.

Payment of Childcare Fees

Upon acceptance of a childcare place, payment of the estimated monthly fee is required in advance by cheque or Credit Card. A completed “Parenta” Direct Debit mandate must also be signed and returned to the Nursery Manager, which when set up, will automate all further advanced payments at the start of every month, directly from the parent/guardians bank account. Each charging period will be for one calendar month.

Parents/guardians will be notified by letter sent to their home address, of each monthly direct debit that is to be taken from their bank account for Nursery fees, by “Parenta” Guaranteed Direct Debit.

Happy Days reserves the right to increase the said fees at any time upon giving one calendar month’s written notice to the parents/guardian of the proposed increase.

Any reduction to a child’s booking pattern will only be implemented at the start of the following month, provided at least two weeks notice is given to the Nursery Manager.

Arrears

If there are outstanding fees at any time, the Nursery reserves the right to immediately suspend or terminate childcare services for the child until the position is rectified. Any cost incurred as a result of suspension or termination will be paid for by the parent/guardian of the child. Any charges associated with cancellation of Direct Debit mandate, the re- instatement of a Direct Debit, or similar schemes, or Bank or Head Office administrative charges, will be refundable in full by the parent/guardian.

Happy Days will apply a minimum charge of £30.00 to be allocated to a child’s fees, for any unauthorised cancellation of a Direct Debit resulting in non payment on the due date of advance fees. This will be in addition to the £20.00 which is payable to Fee Planner. The total charge payable will therefore be £50.00.

Cancellation/Termination

(i) After an offer of a place has been made by the nursery but before acceptance by the parent/guardian either party may cancel the offer by serving 7 days written notice.

(ii) After acceptance of the offer by the parent/guardian either party may terminate this agreement by the service of one calendar month’s notice in writing. During that said one month period the nursery undertakes to continue to admit the child and the parent/guardian undertakes to pay all fees due. In the event of the parent/guardian failing to pay the month’s fees the child’s place shall be immediately withdrawn and the nursery shall be entitled to serve a formal demand for payment of such monies.

(iii) In the event of the parent/guardian giving notice of withdrawal of the child and immediately withdrawing the said child there shall be due to the nursery one calendar month’s fees in lieu of notice.

Failure by the parent/guardian to provide one calendar month’s notice or any notice at all shall render the parent/guardian liable to the nursery for one month’s fees.

(iv) Notice must be in writing and posted to the Nursery Manager.

(vi) The Nursery reserves the right to terminate any Child’s enrolment, or restrict access to parent/guardian or child, at any time without notice, in consideration of the protection of other children and staff, and the well- being and smooth operation of the Nursery. Any disruption caused by a parent or child that is deemed inappropriate or not conducive to a nursery environment, or undermines the reputation of the Nursery, or its staff, will be cause for termination at the discretion of the Nursery Manager.

Early and Late Collection Surcharge

Parents/guardians either dropping off early or collecting beyond the booked session times will be subject to an additional surcharge, details of which are displayed at the nursery.

Infections & Illnesses

Happy Days cannot normally undertake the care of sick children. The nursery must be informed of any child sickness or problems before attempting to bring the child to the premises. Each case can then be considered on a strictly individual basis.

In the interest of other children and staff it will be necessary to exclude any child who has been diagnosed with certain contagious illnesses and diseases. The exclusion will remain in force until the child’s Doctor has cleared the condition. The current lists of illnesses include; chicken pox, mumps, rubella and measles.

As noted above no refund will be given in the event of the child’s exclusion due to illness.

Opening Times

Each specific Nursery has individual opening times. Most Nurseries will be closed for weekends and all Public Holidays. Normal opening times are 0800 hrs to 1800 hrs.

Local Terms and Conditions

From time to time the Terms and Conditions will change and vary for each individual setting, dependent on site-specific operational requirements.

Force Majeure

Happy Days are unable to offer any refunds or compensation for closure or suspension of nursery activities as a result of third party action, inclement weather, fire, flood or any other event beyond our control.

Personal Property

Happy Days cannot be held liable for the loss or damage of any item belonging to the public on the premises. This particularly applies to children’s clothing and toys as well as motor vehicles, prams and buggies.

Data Protection Act 1998

By signing acceptance of the Terms & Conditions you give Happy Days express consent to retain and process that information provided by the parent/guardian, which directly relates to the child, for the sole purpose of childcare. Such information will remain with Happy Days for up to 6 years or be transferred to a school of your choice, once your child leaves the Nursery.