The Hollies
Terms & Conditions

With effect from January 2025

About us

We are The Hollies Nursery Limited (referred to in these Terms and Conditions as
‘The Hollies Daycare’ or the ‘Company’). We are part of the Happy Days Consultancy Limited
group which is made up of various companies/nurseries (the ‘Group’). The Group’s standard
Terms and Conditions, as set out below, shall apply.

The Group’s Standard Terms & Conditions

Registration

A Registration Fee is required to register your child at the nursery and secure a booking. This
does not guarantee that a place will be available, and the registration fee will be returned if
the nursery cannot offer the place on the schedule and date required. For details of the fee
structure, please speak to the nursery manager.
(Please note a registration fee is not applicable for those children attending The Childcare
Offer for Wales sessions only).

Minimum Booking

The minimum number of sessions your child can be booked into the Nursery is two sessions
per week. One session equals either a morning or afternoon half day session.
(Please note the Minimum Booking rule is not applicable for those children attending The
Childcare Offer for Wales sessions only).

Nursery Fees and Charges

The nursery is open 51 weeks of the year and closes for one week at Christmas and all other
Bank Holidays.

Nursery fees are calculated from the booked weekly attendance, based on the fee structure
for each Nursery.

Fees are calculated from the number of sessions booked to attend in the month, based on
the fee structure for each nursery. This means that the invoice amount will vary each month,
depending on the number of days in the month.

Fees are payable monthly in advance, on the first day of each month (the due date) by either
payment through the ParentZone App, Direct Debit, voucher or Tax-Free Childcare.

No refund will be given for Bank Holidays or in the event of the child’s absence due to illness,
holiday or for any other reason. This is because the Nursery must reserve a place for the
child with appropriate staffing in advance. Any extended absence through sickness will be
charged at the discretion of the Nursery Manager.

Where a reduced fee rate applies after a child’s birthday, that reduced rate will take effect
from the first day of the following charging period.

Extra/Ad-Hoc Bookings

Additional ad-hoc sessions booked will be charged on an actual basis, in addition to the
monthly amounts. Ad-hoc sessions can be cancelled provided at least two weeks’ written
notice is given to the Nursery Manager. Unused booked sessions are not refundable.

Payment of Childcare Fees

Upon acceptance of a childcare place, and prior to the anticipated start date, payment of the
first full month’s fees is required. A completed Direct Debit mandate must also be signed and
returned to the Nursery Manager which, when set up, will automate all further advanced
payments at the start of every month, directly from the parent/guardian’s bank account.
Each charging period will be for one calendar month.

Parents/guardians will be notified by email or letter provided by the Nursery Manager, of
each monthly direct debit that is to be taken from their bank account for Nursery fees.

The Hollies Daycare reserves the right to increase the said fees at any time upon giving one
calendar month’s written notice to the parents/guardian of the proposed increase.

Any reduction or change in days to a full day care child’s weekly booking pattern will be
provided if at least one month’s written notice is given to the Nursery Manager.

Any changes in days to a child accessing The Childcare Offer for Wales weekly booking
pattern will be provided if at least one term’s written notice is given to the Nursery Manager. This is because The Childcare Offer for Wales is claimed termly.

Arrears

If there are outstanding fees at any time, the Nursery reserves the right to immediately
suspend or terminate childcare services for the child until the position is rectified. Any cost
incurred as a result of suspension or termination will be paid for by the parent/guardian of
the child. Any reasonable costs incurred by The Hollies Daycare, as a result of arrears such as
legal, bank or administrative charges, will be chargeable in full to the parent/guardian.

The Hollies Daycare will apply a minimum charge of £30.00 to be allocated to a child’s fees,
for any unauthorised cancellation of a Direct Debit mandate.

Cancellation/Termination

(i) After an offer of a place has been made by the nursery but before acceptance by the
parent/guardian either party may cancel the offer by serving 14 days’ written notice.

(ii) After acceptance of the offer by the parent/guardian either party may terminate this
agreement by the service of two months’ notice in writing. During that said two-month
period the nursery undertakes to continue to admit the child and the parent/guardian
undertakes to pay all fees due. In the event of the parent/guardian failing to pay the two
months’ fees the child’s place shall be immediately withdrawn and the nursery shall be
entitled to serve a formal demand for payment of such monies.

(iii) In the event of the parent/guardian giving notice of withdrawal of the child and
immediately withdrawing the said child there shall be due to the nursery two months’ fees
in lieu of notice. Failure by the parent/guardian to provide two months’ written notice or any
notice at all shall render the parent/guardian liable to the nursery for two months’ fees.

(iv) Notice must be in writing and provided to the Nursery Manager.

(vi) The Nursery reserves the right to terminate any Child’s enrolment, or restrict access to
parent/guardian or child, at any time without notice, in consideration of the protection of
other children and staff, and the well- being and smooth operation of the Nursery. Any
disruption caused by a parent or child that is deemed inappropriate or not conducive to a
nursery environment, or undermines the reputation of the Nursery, or its staff, will be cause
for termination at the discretion of the Nursery Manager.

Early and Late Collection Surcharge

Parents/guardians either dropping off early or collecting beyond the booked session times
will be subject to an additional surcharge, details of which are displayed at the nursery.

Infections & Illnesses

The Hollies Daycare cannot normally undertake the care of sick children. The nursery must
be informed of any child sickness or problems before attempting to bring the child to the
premises. Each case can then be considered on a strictly individual basis.

In the interest of other children and staff it will be necessary to exclude any child who has
been diagnosed with certain contagious illnesses and diseases as per the Public Health
Guidelines.

As noted above no refund will be given in the event of the child’s exclusion due to illness.

Opening Times

Each specific Nursery has individual opening times. Most Nurseries will be closed for
weekends and all Bank Holidays. Normal opening times are 0800 hrs to 1800 hrs.

Local Terms and Conditions

From time to time the Terms and Conditions will change and vary for each individual setting,
dependent on site-specific operational requirements including changes to legislations and
regulations. The Hollies Daycare will give the parent/guardian 30 days’ notice of any change
to these Terms and Conditions.

Force Majeure

The Hollies Daycare are unable to offer any refunds or compensation for closure or
suspension of nursery activities as a result of third-party action, inclement weather, fire,
flood or any other event beyond our control.

Personal Property

The Hollies Daycare cannot be held liable for the loss or damage of any item belonging to
the public on the premises. This particularly applies to children’s clothing and toys as well as
motor vehicles, prams and buggies.

Data Protection

At The Hollies Daycare we take our data protection obligations in relation to the processing
of personal data very seriously.

For more information on how we use your personal data (including the personal data of your
child or children) and your rights in relation to your personal data please see our privacy
notice which is available on the Happy Days website.